Shipping & Returns
Shipping Times
Our delivery times are typically 4–11 business days and are structured as follows:
Processing time: 1–3 business days
(order confirmation, processing, quality control, and packaging)
Shipping time: 3–8 business days
(depending on location; this includes shipping from our international warehouse to your doorstep)
You can track your order at any time via our “Track Order” page (in the top menu).
Do you have any questions? Feel free to contact us.
Payment Methods
We offer the following payment methods:
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VISA
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Mastercard
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PayPal
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American Express (Amex)
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Maestro
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Bancontact
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iDeal
Return Policy
Returns
Not satisfied with your purchase? You can return your order within 30 days after delivery in its original condition (including a tracking code).
Once we receive the returned item, the purchase amount will be refunded.
All returns must be reported in advance through our customer service.
Received a Defective Product
Did you receive a defective product? Please contact our customer service immediately and provide:
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Your order number
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Which product is damaged
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A description of the issue
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Photos as proof
Was your package damaged during shipping? Take photos immediately and send them to our customer service.
⚠️ Report damage within 7 days after delivery.
Without proof, we cannot offer a refund, store credit, or replacement.
Received the Wrong Product
Did you receive the wrong product? Please contact us immediately and provide:
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Your order number
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The name of the product you should have received
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The name of the product you received
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A photo of the received product
Replacements
Unfortunately, replacements are not possible.
We recommend returning the product and placing a new order.
Return Costs
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Defective or damaged product: no return costs
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Wrong choice / not satisfied: return shipping costs are the responsibility of the customer
The customer must always be able to provide proof of shipment.
Return Address
Please contact our customer service to receive the correct return address.
Cancellation Policy
Would you like to cancel your order? Please contact us within 24 hours.
After this period, we reserve the right to refuse cancellation if the order is already being processed.
In that case, we kindly ask you to wait for the delivery and return the product afterward.
Legal Information (Imprint)
NK COMMERCE LTD
128 City Road
London, EC1V 2NX
United Kingdom
Registered in the United Kingdom
Registration Number: 16820320
Website: https://breathingplushtoys.com/